Why Ease of Doing Business Is the New Competitive Edge
In today’s dealership landscape, customer expectations aren’t just shifting—they’ve already shifted. While price and product once dominated buying decisions, modern consumers are placing a higher premium on convenience, speed, and seamless experiences. The ease of doing business is now the ultimate differentiator. This is especially true in fixed ops, where the stakes are high and […]
What to Learn from Lithia’s Mandate
Lithia Motors, the largest dealership group in the country, just drew a line in the sand: aftersales performance is no longer optional—it’s mission-critical. After reporting service and parts growth that lagged behind peers like Penske and Sonic, Lithia’s leadership sent a clear message. It’s not about a technician shortage. It’s not about tools. It’s about […]
How to Simplify Pickup & Delivery at Your Ford Dealership
A Win-Win for You and Your Customers Ford’s Pickup & Delivery program is a game-changer for both customers and dealerships. Customers love the convenience of having their vehicle serviced without disrupting their day, and dealerships benefit from increased service revenue and customer satisfaction. However, without the right processes and tools, managing Pickup & Delivery can […]
How to Optimize Pickup & Delivery with Outsourced Drivers
Using an outsourced driver service can significantly enhance a dealership’s pickup and delivery program. Learn several ways how this can be accomplished as well as some implementation tips.