How Pickup & Delivery Drives Real Returns
From Nice-to-Have to Non-Negotiable I’ve spent the better part of two decades inside dealerships, and one thing’s clear: profitability isn’t just about selling more cars or filling every bay. It’s about tightening operations, creating better customer experiences, and finding scalable ways to grow without adding complexity. That’s exactly what Pickup & Delivery offers when it’s […]
Trust Is Earned—One Delivery at a Time
Delivering a vehicle isn’t just a logistical task—it’s a moment of truth. In today’s auto retail environment, convenience has become the currency of trust. And trust is what turns transactions into relationships. Over the past few years, we’ve seen pickup and delivery move from “nice to have” to “expected.” Dealers who lean into that […]
The Evolution of Pickup & Delivery
A few years ago, service pickup and delivery was a nice-to-have. Today, it’s a customer expectation—and increasingly, a dealership’s operational advantage. What began as a pandemic-era necessity has rapidly transformed into a standard of convenience that separates good service experiences from great ones. At Driver On Demand, we’ve been on the front lines of that […]
What to Learn from Lithia’s Mandate
Lithia Motors, the largest dealership group in the country, just drew a line in the sand: aftersales performance is no longer optional—it’s mission-critical. After reporting service and parts growth that lagged behind peers like Penske and Sonic, Lithia’s leadership sent a clear message. It’s not about a technician shortage. It’s not about tools. It’s about […]