Exceeding Dealer and Service Expectations 

Customer satisfaction is the cornerstone of every successful dealership. High Customer Satisfaction Index (CSI) scores don’t just happen—they’re earned by consistently exceeding expectations. With Ford’s Pickup & Delivery program, your dealership can deliver convenience, reliability, and premium service that drive higher ratings and happier customers.

In today’s market, convenience is a top priority for customers. Ford’s Pickup & Delivery program eliminates common frustrations with vehicle service, making the process seamless and stress-free. Here’s how it helps your dealership stand out:

• Saving Time: Customers no longer need to wait at the dealership. Pickup and Delivery bring the service to them, freeing up their schedules for more important tasks.
• Offering Premium Service: From the moment a vehicle is picked up to its return, customers enjoy a smooth, worry-free experience. This level of care leaves a lasting impression.
• Exceeding Expectations: When dealerships value their customers’ time, it builds trust and shows that customer satisfaction is a priority.

Driver on Demand Elevates the Experience

While Ford’s Pickup & Delivery program is powerful on its own, Driver on Demand takes it a step further. This service ensures every interaction with your dealership is professional, punctual, and memorable. By streamlining the process, Driver on Demand enhances the customer experience in meaningful ways.

Here’s how Driver on Demand ensures excellence:

• • Seamless Scheduling: Customers can easily book their Pickup & Delivery service, making the process effortless from the start.
  • Real-Time Tracking: Transparency builds trust. With updates on their vehicle’s status, customers feel informed and reassured throughout the process.
  • Professional Service at Every Step: From pick-up to return, every interaction is handled with care and professionalism, leaving customers impressed.

By integrating Driver on Demand with Ford’s Pickup & Delivery program, your dealership sets a new standard for service. Customers will not only remember the convenience—they’ll return for it.

The Result

When you meet customers where they are, the benefits go beyond convenience. Higher CSI scores improve your dealership’s reputation, demonstrating your commitment to customer care. These scores build trust and loyalty, driving repeat business and positive word-of-mouth referrals.

In the end, it’s about more than just service—it’s about creating exceptional experiences. With Ford’s Pickup & Delivery program and Driver on Demand, your dealership can consistently exceed expectations, ensuring customers keep coming back for years to come.

Boost Your CSI with Driver on Demand