Privacy Policy

Effective Date: September 30, 2026

AutoNition, LLC, doing business as Driver on Demand (“Driver on Demand,” “DOD,” “we,” “our,” or “us”), respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our transportation and logistics services, websites, customer and driver communications, and the MoveNow Mobile application (“MoveNow Mobile” or the “App”).


  1. INFORMATION WE COLLECT

The information we collect depends on how you interact with Driver on Demand and which services or features you use.


Contact and Account Information

We may collect:

  • Name
  • Phone number
  • Email address
  • Driver or user identifiers
  • Account and profile information
  • Account status
  • Driver type, network, market, or customer assignments
  • Authentication and account-access information

For drivers and other workforce users, qualification, compliance, or eligibility information may also be associated with an account when necessary to determine eligibility to perform services.


Vehicle and Transportation Information

In connection with transportation and vehicle-movement services, we may collect or process:

  • Vehicle Identification Numbers (VINs)
  • Stock numbers
  • Vehicle year, make, model, and related vehicle information
  • Pickup and delivery locations
  • Move or service identifiers
  • Scheduled pickup and delivery information
  • Vehicle and Move status
  • Parking locations or space numbers
  • Mileage and other vehicle-related information
  • Operational notes and instructions
  • Move acceptance, assignment, progress, and completion information
  • Vehicle inspection and condition information

Location Information

MoveNow Mobile may collect precise or approximate location information when necessary to provide driver, dispatch, transportation, attendance, or safety functionality.

Location information may be used to:

  • Determine driver availability and proximity
  • Support dispatch and assignment of vehicle Moves
  • Verify arrival at or departure from service locations
  • Support geofencing functionality
  • Support shift, attendance, or clock-in/clock-out functionality
  • Provide estimated travel information
  • Support safety, operational, and service-quality functions

Depending on the feature being used and the permissions granted on the device, location information may be collected while the App is being used and, where required for an enabled feature, while the App operates in the background.

Users can manage location permissions through their device settings. Certain App features may not function properly if required location permissions are disabled.


Photos and Camera Information

MoveNow Mobile may request access to a device camera or photo functionality to support:

  • VIN scanning
  • Vehicle-condition documentation
  • Pre-Move and post-Move inspections
  • Vehicle photographs
  • Damage or issue documentation
  • Account-specific photographs or checklists
  • Other documentation required to perform a Move

Photos submitted through the App may be associated with a vehicle, Move, customer account, inspection, or other operational record.


Schedule, Attendance, and Driver Activity

For drivers and other authorized users, we may process information related to:

  • Driver availability
  • Work schedules and shifts
  • Clock-in and clock-out activity
  • Assigned and completed Moves
  • Move history
  • Attendance records
  • Driver activity and productivity
  • Driver recognition or performance-related information
  • Safety and incident-related operational records

Communications and Support Information

We may collect information associated with communications involving customers, drivers, Dispatch, or Support, including information related to service updates, scheduling, customer support, and the associated vehicle or Move.


Device and Technical Information

When MoveNow Mobile or our online services are used, we may automatically collect technical information necessary to operate, secure, troubleshoot, and improve our services, including:

  • Device type
  • Operating system and version
  • App version
  • Device or application identifiers
  • Push-notification tokens
  • Login and authentication events
  • Diagnostic information
  • Crash and error information
  • Network and connectivity information
  • App usage and interaction information

Operational and Business Information

We may maintain limited operational information necessary for:

  • Service execution
  • Billing and payment administration
  • Customer support
  • Driver administration
  • Compliance
  • Insurance
  • Safety and incident management
  • Business recordkeeping

  1. HOW WE USE INFORMATION

We use personal information as reasonably necessary to:

  • Provide and manage transportation and logistics services
  • Authenticate users and maintain accounts
  • Provide driver scheduling and availability functionality
  • Assign, offer, dispatch, and manage vehicle Moves
  • Facilitate vehicle pickup, transportation, and delivery
  • Verify arrival, departure, attendance, and service activity
  • Document vehicle identity and condition
  • Maintain required photos, inspections, and checklists
  • Communicate service updates, scheduling information, confirmations, and support messages
  • Send operational alerts, Move reminders, schedule notifications, and other service communications
  • Provide driver support and dispatch assistance
  • Support safety and emergency functions
  • Determine eligibility to perform applicable services
  • Maintain operational and transaction records
  • Process billing and payment-related activity
  • Monitor and improve service quality and operational efficiency
  • Diagnose technical problems and improve our applications and services
  • Protect customers, drivers, vehicles, Driver on Demand, and our systems
  • Detect and prevent fraud, misuse, security incidents, and unauthorized access
  • Investigate accidents, incidents, claims, or service concerns
  • Meet legal, regulatory, contractual, insurance, and recordkeeping obligations

We do not use customer or driver information for unrelated third-party behavioral advertising.


  1. TEXT MESSAGING AND MOBILE COMMUNICATIONS

By opting in to receive text messages from Driver on Demand, you consent to receive service-related and operational communications, including appointment updates, Move or trip notifications, scheduling information, and customer or driver support messages.

Mobile information, text-message opt-in data, and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

Message frequency varies based on service activity. Message and data rates may apply.

You may opt out of text messages at any time by texting STOP. You may request assistance by texting HELP or contacting support@driverondemand.co.


  1. PUSH NOTIFICATIONS

MoveNow Mobile may send push notifications concerning:

  • Assigned or available Moves
  • Upcoming Move reminders
  • Schedules and shifts
  • Driver availability
  • Operational changes
  • Compliance or account matters
  • Safety or service-related communications

Users can manage push-notification permissions through their device settings. Disabling notifications may cause users to miss important operational information.


  1. HOW WE SHARE INFORMATION

Driver on Demand does not sell, rent, or trade personal information.

We may share information when reasonably necessary to provide our services or operate our business.


Customers

Information associated with a Move or service may be made available to the dealership, rental-car company, automotive business, or other customer for whom the service is being performed.


Service Providers

We may share information with service providers that assist us with functions such as:

  • Cloud hosting and data storage
  • Application infrastructure
  • Authentication
  • Mapping and location services
  • Push notifications
  • Communications
  • Payment processing
  • Application monitoring and diagnostics
  • Driver qualification or compliance services
  • Operational and business systems

These providers may process information on our behalf only as reasonably necessary to provide their services and are expected to maintain appropriate confidentiality and security safeguards.


Legal, Safety, Insurance, and Security Purposes

We may disclose information when reasonably necessary to:

  • Comply with applicable law, regulation, legal process, or governmental request
  • Protect the rights, property, or safety of Driver on Demand, our users, customers, or others
  • Investigate accidents, incidents, fraud, misuse, or security concerns
  • Establish, exercise, or defend legal claims
  • Administer or respond to insurance matters or claims
  • Meet contractual or compliance obligations

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.


  1. SALE OF PERSONAL INFORMATION AND ADVERTISING

Driver on Demand does not sell personal information collected through our services or MoveNow Mobile for monetary consideration.

We do not use MoveNow Mobile driver information for third-party behavioral advertising.

Mobile information and text-message opt-in information are not shared with third parties or affiliates for their marketing or promotional purposes.


  1. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

  • Provide and document services
  • Maintain operational and business records
  • Resolve disputes
  • Enforce agreements
  • Meet insurance requirements
  • Investigate or document incidents and claims
  • Satisfy legal, regulatory, contractual, security, and recordkeeping obligations

Retention periods may vary depending on the type of information, the service involved, and the reason the information was collected.


  1. DATA SECURITY

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No electronic system or method of transmission can be guaranteed to be completely secure, and we cannot guarantee absolute security.


  1. YOUR CHOICES AND PRIVACY RIGHTS

Device Permissions

Users can manage permissions such as location, camera, photos, and notifications through their mobile device settings.

Disabling certain permissions may prevent some MoveNow Mobile features from functioning properly.


Account Information

Authorized users may contact Driver on Demand for assistance correcting or updating account information.


Text Messages

You may opt out of text messages by texting STOP.


Privacy Requests

Depending on where you live, applicable law may provide rights concerning your personal information. These may include rights to request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of certain personal information
  • Information about how personal information is collected, used, or shared

To submit a privacy request, contact us using the information provided below.

We may need to verify your identity before fulfilling certain requests. Some information may be retained when necessary for legitimate operational, contractual, insurance, security, or legal purposes.


  1. CHILDREN’S PRIVACY

MoveNow Mobile is a workforce and transportation application intended for authorized drivers and other authorized users. It is not directed to children.

We do not knowingly collect personal information through MoveNow Mobile from children under 13.


  1. THIRD-PARTY SERVICES AND LINKS

Our websites, services, or MoveNow Mobile may interact with third-party services such as mapping, navigation, communications, payment, transportation, or other operational services.

When you choose to access or interact directly with a third-party service, that provider’s privacy practices may apply to information processed directly by that provider.


  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, MoveNow Mobile, legal requirements, technology, or privacy practices.

When changes are made, we will update the Effective Date shown at the top of this Privacy Policy. Material changes may also be communicated through our website, applications, or other appropriate means.


  1. CONTACT US

If you have questions about this Privacy Policy, MoveNow Mobile, your personal information, or our privacy practices, please contact:

AutoNition, LLC

d/b/a Driver on Demand

4491 South State Road 7, Suite 213

Fort Lauderdale, FL 33314

Email: support@driverondemand.co

Phone: 877-551-4871

Website: driverondemand.co