In today’s dealership landscape, customer expectations aren’t just shifting—they’ve already shifted. While price and product once dominated buying decisions, modern consumers are placing a higher premium on convenience, speed, and seamless experiences. The ease of...
A few years ago, service pickup and delivery was a nice-to-have. Today, it’s a customer expectation—and increasingly, a dealership’s operational advantage. What began as a pandemic-era necessity has rapidly transformed into a standard of convenience that...
Lithia Motors, the largest dealership group in the country, just drew a line in the sand: aftersales performance is no longer optional—it’s mission-critical. After reporting service and parts growth that lagged behind peers like Penske and Sonic, Lithia’s leadership...
In today’s fast-paced world, auto dealerships are constantly seeking innovative promotional strategies to stay ahead in the competitive auto industry. Vehicle pickup and delivery services have emerged as a game-changing addition, promising to elevate customer...
The Power of an Exceptional Customer Experience In today’s highly competitive automotive market, exceptional customer experience is the key to standing out. Dealerships that go beyond traditional service expectations gain a significant edge in customer...
The Costly Mistakes That Hurt Pickup & Delivery Profitability For dealerships offering Pickup & Delivery, operational inefficiencies can be a silent profit killer. Without a strategic approach to scheduling, driver management, and cost control, what...
